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  • Sales & Marketing - Logistics Manager
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    1. Job Details:

    Job Title/Designation:

    Manager – Logistivs

    Job Code:

     

    Reporting to:

    Director – Supply Chain Management

    Department:

    Sales & Marketing – SCM / Logistics

    2. Job Dimensions:


    Budget Controlled:

     

    Number of Staff Supervised - Direct: 4

    Total Staff Supervised (Direct + Indirect): 97+

    3. Job Purpose:


    To ensure efficient movement of Finished Goods from the processing plant by efficiently managing a fleet of vehicles and Logistics department personnel.

    4. Key Accountabilities:


    Key Accountabilities

    Key Performance Indicators

    Finished Goods Transportation Scheduling & Execution:

    • Finalise and approve finished good transportation scheduling (routes,  & allocated driver with truck) based on allocation provided by Sales.
    • Communicate with other teams in PPP regarding various loading parameters.
    • Assign responsibilities to the Supervisor team based on the schedule and follow up with the teams to ensure execution as per plan.
    • Negate any delays in transportation by arranging effective back up to avoid any delays to key accounts & individual unit sales.
    • Effective utilization of manpower & machineries by virtue of scheduling & upkeep of assets.
    • Enhance transportation capacities to cope up with any increase in the Production numbers by virtue of effective upkeep & adherence to maintenance schedules.
    • Record & report any deviations by personnel & resort to disciplinary action if deemed necessary.

     

    • Effective utilization of  man hours by virtue of better scheduling.
    • Truck downtime.
    • Upkeep  of fleet by virtue of effective maintenance schedules.
    • Timely deliveries to key accounts & other customers.

     

    Vehicle Maintenance:

    • Communicate & coordinate with the Workshop Manager for the various needs of the Logistics   fleet to ensure optimum utilization & corresponding increased efficiency.
    • Ensure that the necessary resources are provided to the Workshop teams and the team puts in best effort to keep the sales assets in excellent condition.

     

    • Review the type of usage, number of years the vehicle has served the organisation, maintenance history of the critical category of vehicles & plan for the timely maintenance and purchase of new vehicles.
    •  Follow up with the Workshop to ensure that minimum working stock of spares in maintained to eliminate assets being idle due to non-availability of spares.
    • Ensure that the Workshop reports any case of misuse by the drivers & appropriate disciplinary action taken accordingly.  

     

    • Average Truck downtime due to maintenance issues.
    •  Ability to attend & resolve en route

    Breakdown issues.

     

     

    • Realistic Capex for future Business needs.

     

    • Downtime due to non-availability of spares.

     

     

    Reporting:

    • Provide relevant report to the Director as per needed on timely basis.
    • Compliance to the specified reporting standards in terms of frequency & accuracy of data.

    5. Operating Environment:


    The jobholder has to be very efficient in managing his resources namely people as well as the fleet of trucks. The dependency of Sales  on the Logistics department leaves no chance for error.

    6. Communication & Working Relationships:


    Internal:
    • Get regular support for Transportation schedule & review from Supervisor(s).
    • Handle a team of supervisors & ensure execution of Transportation schedule.
    • Review the vehicle maintenance activities with the Workshop Manager.
    • Interact with the other teams in PPP (Loading) sales team for information sharing regarding Transportation schedule.

    7. Decision Making:

    • Approve chicken Transportation schedule based on inputs from the Sales (CSR / Distributor).
    • Finalise the vehicle maintenance calendar based on inputs from Workshop Manager.
    • Spare parts inventory replenishment levels based on inputs from Workshop Manager.

    8. Qualifications, Experience, Knowledge & Skills:


    Qualifications :
    • Bachlor’s degree in Suplyy Chain (is Preferable) or in Management stream.  

    Experience :

    • 5+ years of experience in logistics/transporation role, preferably in KSA.

    Job specific Skills :

    • Good understanding of the geographical implications for route planning.
    • Basic knowledge of various vehicles for different operations.

    Generic Skills:

    • Working knowledge of Microsoft Office ( MS-Excel, MS- PowerPoint , MS- Word , MS – Outlook).
    • Working knowledge of English and Arabic.

     

    9. Competencies:

    • Planning & Scheduling skills.
    • Excellent verbal and written communication skills.
    • Coordination and team management skills.
    • Good attitude.
    • Commitment towards work.

     

     
  • Sales & Marketing - Warehouse Manager
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    1. Job Details:

    Job Title/Designation:

    Manager – Warehouse

    Job Code:

     

    Reporting to:

    Director – Supply Chain Management

    Department:

    Sales & Marketing – SCM / Warehouse

    2. Job Dimensions:


    Budget Controlled: N/A.

     

    Number of Staff Supervised - Direct: 3

    Total Staff Supervised (Direct + Indirect): 9+

    3. Job Purpose:


    Management of warehousing activities at various depots by efficient resource utilization.

    4. Key Accountabilities:


    Key Accountabilities

    Key Performance Indicators

    Efficient Warehouse Management:

    • Draft warehouse policies for different facilities based on discussions with senior management of Foods SBU and clearly communicate the same to the team for adherence.
    • Manage the operations of depots in regional offices and refrigerated storage.
    • Plan and direct, inventory and stock control programs for, finished products in the warehouses.
    • Direct physical audits at warehouses.
    • Control inventory loss from warehouses.
    • Draft and execute suitable warehousing systems for best internal customer satisfaction.
    • Work closely with the Sales team to obtain recommendations on minimum stock levels for various products.
    • Coordinate with SCM Director for any capacity expansion plans for warehouse as per new requirements.
    • Prepare periodic (quarterly and annual) inventory reports for submission to the finance managers for review on inventory

    Levels.

     

    • Inventory of finished goods.
    • Finished product Warehouse losses.

     

    Reporting:

    • Provide relevant report to the Director as per needed on timely basis.
    • Compliance to the specified reporting standards in terms of frequency & accuracy of data.

    5. Operating Environment:


    The Job involves managing the warehouse facilities across regions. This requires the jobholder to travel to different facilities and conduct physical audits at warehouses in different locations.

    6. Communication & Working Relationships:


    Internal:
    • Regular communication with Logistics, Sales departments & ensure execution of Loading schedule.
    • Report to the Director for any deviations in delivery terms from Logistics.

    7. Decision Making:

    • Finalize warehouse policies based on discussions with senior management of Foods SBU.
    • Decide on material inventory replenishment levels based on discussions internal customers.
    • Make decisions to improve operational efficiency of warehouse operations.

    8. Qualifications, Experience, Knowledge & Skills:


    Qualifications:
    • Bachlore’s degree in Management or relevent stream.

    Experience:

    • 5+ years of experience in a similar role, preferably in KSA.

    Job specific Skills:

    • Good understanding of the geographical implications for route planning.
    • Basic knowledge of various vehicles for different operations.

    Generic Skills:

    • Working knowledge of Microsoft Office ( MS-Excel, MS- PowerPoint , MS- Word) , MS – Outlook).
    • Working knowledge of English and Arabic.

     

    9. Competencies:

    • Ability to motivate a team of people.
    • Communication ability across a spectrum of people.
    • Excellent verbal and written communication skills.

     

     
  • Sales & Marketing - Customer Service Manager
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    1. Job Details:

    Job Title/Designation:

    Manager - Customer Service 

    Job Code:

     

    Reporting to:

    Director – Supply Chain

    Department:

    Sales & Marketing – Supply Chain Management / Custmer Service

    2. Job Dimensions:


    Budget Controlled: N/A.

     

    Number of Staff Supervised - Direct: 10

    Total Staff Supervised (Direct + Indirect): 10+

    3. Job Purpose:

    • Identify & develop new Customer relationships & expand the capacity of the Company Supply Chain across the kingdom by effectively managing & leading a team of customer service staff.
    • Manage Customer relations & escalations across the entire Kingdom customer base.
    • Develop & evaluate Customer service standards supported by relevant policies & procedures & report regularly the same to the Director.
    • Working in unison with other Managers to ensure that the business & operational requirements for customers are met to ensure value added service.
    • Provide adequate support to the HHT team across the kingdom by virtue of effective communication with vendors & various ranks in the Sales teams relative to operational aspects of HHT thus ensuring strong HHT support.

    4. Key Accountabilities:


    Key Accountabilities

    Key Performance Indicators

     

    • Represent Arasco Foods in a positive & professional manner.
    • Effective handling of key / complex / escalated customer issues, the parameters of which to be categorized across the lines.
    • Analysing key Management information to determin how the customers are being served.
    • Recruit, train & appraise new staff as per business needs.
    • Prepare & make reports and presentations to the customers as required.
    • Generate monthly escalations report to the Director SCM.
    • Work with Sales on any Pre Sales needs. Coordinate Pre Sales activities as and when required.
    • Enact mystery shopper programmes periodically to improve the overall perception of Arasco Foods.

                                                                               

     

    • The effectiveness of implementing Customer Service measures & programs that contribute to the mission statement.

    Manpower Management:

    • Motivate his entire team across the regions for efficient operations.
    • Monitor the performance of the entire  team and report to Director on a periodical basis.
    • Work with all personnel & outside contacts to satisfy clients & achive company goals

     

    Reporting Support:

    • Provide required inputs to the Director for management reports as needed on timely basis.

     

    5. Communication & Working Relationships:


    Internal :
    • Provide clear cut instructions to his team dealing with Distributors, Customers & HHT. 
    • Identify areas of improvements based on Customer feedback and discuss the same  with fellow Managers & Director in open ended discussion forums & meetings.

    External :

    • Ensure healthy relations with various vendors & region wise distributors for symbiotic transactions

    6. Qualifications, Experience, Knowledge & Skills:


    Qualifications :
    • Graduate Degree (Saudi preferred).

    Experience :

    • 5+ years of experience in similar capacity.

    Job specific Skills :

    • Working knowledge of the process.

    Generic Skills:

    • Working knowledge of  Microsoft Office ( MS-Excel, MS- PowerPoint , MS- Word & MS – Outlook).
    • Working knowledge of Arabic and English language (read & write).

    9. Competencies:

    • Good communication skills.
    • Interpersonal (people) skills.
    • Should be able to motivate people.
    •  Negotiate terms as the situation demands.
    • Well organized & profiecent in emphatic dealings over a variety of issues.